How to Return an Item As an alternative to the return options provided by your statutory rights, customers may return items purchased from Mama New UK under this Returns Policy in accordance with the following terms: Returns made under this Returns Policy must be made within 28 days of delivery of an item. Items to be returned must: Items must be in perfect and saleable condition in order to receive a full refund. Pregnancy Boxes are nonrefundable due to hygiene purposes. If clothing/products are faulty, you will have an initial 15 days to send original product along with receipt and photograph and then an additional 15 days to complete the process. To start the returns process, you should email us at info@mamanew.co.uk requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. an order number), and details of the item(s) you want to return.